Shipping Policy

  • Shipments will be delivered with duty and tax unpaid.
  • All import (customs) duties and/or taxes must be paid by customers referring to local custom policy.
  • According to customs regulations, ShopVintazzo cannot declare purchased items as gifts or list an amount lower than the actual product price.
  • Taxes are more likely to be applied to an order that has been shipped with Express shipping.
  • APO/FPO/DPO addresses in all countries are not supported.
  • P.O. Box address is only supported for United States with standard shipping.
  • Non-continental Europe countries are not supported, usually referring to the islands and territories affiliated with the aforementioned European countries.

 

Failed Delivery Situation
  • We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.
  • If you find that your order information is wrong, please contact us at hi@shopVintazzo.com with your order number and correct information before the order is shipped out, and as soon as possible.
  • For certain countries or regions such as Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, please allow 1-2 extra days for delivery. Please kindly note that you might need to pick up your package from your regional post office. Thank you for your patience and understanding!

 

ADDITIONAL INFORMATION

 
  • With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
  • Shipping time does not include order processing time. Please check more information of your order on the Order Details page.
  • Shipping fee is calculated based on the payment value after discounts (if applicable).

 

 

⚠️ Attention
  • Unexpected delays during transit may happen due to the COVID-19 and some Peak Seasons.
  • If you have not received your package after it has been delivered or if you have any questions about your order, please contact our customer service at hi@shopVintazzo.com within 30 days from the date of delivery.